Under the direction of the Operations Managers, the Field Supervisor is responsible for the overall operations of the field staff. They will enforce company policies; adhere to all State Health and Safety Codes, Title 22, Department of Health Services, California Highway Patrol, and other licensing agencies as required. The Field Supervisor is responsible for meeting the Company’s goals and objectives by adhering to the Core Values of Service, Reliability, and Integrity. The Field Supervisor will maintain the Quality Assurance and Compliance standards for licensed ambulance services as required by the counties of Los Angeles and Orange, and all other Service Agreements of the Company.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Must possess a valid California EMT certification or Paramedic license
- Must possess a valid local accreditation in the counties Los Angeles and Orange
- Must have the ability to obtain and maintain a valid City of Los Angeles DOT ambulance driver/attendant permit
- Must possess a valid California Driver’s license
- Must possess a valid Ambulance Drivers certificate
- Must possess a valid Healthcare Provider Level CPR/AED Basic Life Support Certification
- Must maintain all certifications and licenses
- Must possess excellent written and verbal communication skills
- Must maintain a flexible schedule
- Must demonstrate successful clearance in a criminal background check
- Must successfully pass drug and alcohol screening
- Must have at least one year of related experience and/or training; or equivalent combination and experience
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The oxygen cylinders can be made of quarter-inch steel and weigh up to 113 pounds. The medical equipment boxes can weigh approximately fifty pounds or more.
While performing the duties of this job, the employee is regularly required to stand; walk; sit; reach, stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move 100 pounds.
Interpersonal Skills – Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; Remains open to others’ ideas and tries new things.
Communication – Speaks and writes clearly and persuasively in positive and negative situations; listens and asks for clarification; Responds well to questions; demonstrates group presentation skills; promotes training and develops staff skills and encourages growth; gives appropriate recognition to others.
Accountability –Accepts Responsibility – Able to make decisions and accepts the outcome for their performance or actions; assists in holding others accountable as well.
Cost Consciousness – Works within the approved budget; develops and implements cost-saving measures; contributes to profit and revenue; conserves organizational resources.
Problem Solving – Identifies and resolves problems promptly; gathers and analyzes information skillfully; develops alternative solutions; Works well in group problem-solving situations; uses reason even when dealing with emotional topics.
To perform the job successfully, an individual should demonstrate the following competencies based on the companies values:
Reliability – Tactfully approaches others; reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Service – Providing unmatched quality and professionalism by demonstrating compassion, empathy, respect, and dignity towards others.
Integrity – Ethics – Treats people with respect; keeps commitments; inspires the trust of others; Works with integrity and ethics; upholds organizational values.
Customer/Patient Service – Manages difficult or emotional patient situations; solicits customer feedback to improve service; Responds to requests for service.
Diversity – Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; promotes a harassment-free environment; Builds a diverse workforce.
Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; Contributes to building a positive team spirit; puts success of team above own interests; Able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.
Leadership – Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts and provides performance feedback from others; promotes training and develops staff’s skills and encourages growth; gives appropriate recognition to others.
Essential Duties and Responsibilities:
- Responsible to meet department productivity and quality goals (turnaround times, documentation audits, professionalism)
- Safety First (crew safety, equipment safety, employee exposure or injury)
- Ensure that all vehicles meet or exceed regulatory requirements
- Audit employees for compliance with current certifications
- Coach and provide career development advice to staff
- Assist staff to resolve complex or out of policy operation problems
- Participate in 10- minute stand-up meetings daily; Attend mandatory staff meetings
- Assist with QA/QI; attend meetings as needed
- Assist with compliance audits and inspections (CHP, LA Co EMS Agency)
- Respond to service failures and initiate resolution; provide follow-up documentation (incident reports, corrective action)
- Complete Daily end of shift reports; complete handoff communication with oncoming supervisor
- Communicate effectively with the Executive Team
- Assist in the Communications Department as needed
- Assist employee evaluations and performance reviews
- Must be able to perform all duties and tasks required of both Emergency Medical Technician and Ambulance Driver
- Augment half staffed shifts when requested by management
- Perform any other related duties as requested by management
The information provided in this description is designed to indicate the general nature and level of work performed by the Field Supervisor within this position. It is not to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications, and working conditions required of employees assigned to this position. Management has the sole discretion to add or modify the duties of the position and to designate other functions at any time. This position description is not an employment agreement or contract.